QLeave Login: Online Services Portal Guide 2026

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Official QLeave Login Website

How to Complete the QLeave Login

If you need to check your QLeave service record, manage your registration, update your details or access portable long service leave services, the QLeave Online Services portal is the main place to start.

QLeave is Queensland’s portable long service leave authority. Its online services are used across several eligible industries, including building and construction, contract cleaning and community services. The exact portal and options you see can depend on your industry and whether you are a worker, employer, levy payer or certifier. (QLeave)
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QLeave Login: Quick Answer

To access QLeave online services:

Open the official QLeave Online Services portal.
Enter your registered email address or the login details applicable to your industry portal.
Enter your password.
Select Sign in.
Once authenticated, you can access the services available to your QLeave registration.

For building and construction workers, QLeave currently directs users to its Employer and Worker Portal, where workers can view their service information and access other available services. (QLeave)

Important: QLeave has different online portals for different industries. If you work in community services or contract cleaning, make sure you select the portal intended for your industry rather than assuming every QLeave member uses exactly the same login screen. (QLeave)

What Is QLeave Online Services?

QLeave provides portable long service leave arrangements for eligible workers in Queensland. The purpose of portable long service leave is to allow eligible workers to build up service within a covered industry even when they move between employers.

The QLeave online system gives registered users a convenient way to manage information associated with their registration. Depending on your role and industry, this can include checking service information, managing personal details, making a long service leave claim or handling employer-related responsibilities. (QLeave)

For example, building and construction workers can use their online account to view their service credits, while employers can use online services for tasks such as registering workers and managing service information. (QLeave)
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QLeave online portal at a glance

User	Examples of online services
Workers	View service information, manage registration and access claims
Employers	Manage workers, service returns and employer obligations
Levy payers	Manage levy-related services
Certifiers	Manage relevant project and levy information
Community services workers	View and manage portable long service leave information
Contract cleaning workers	View registration, contributions and leave information

The exact features available depend on your QLeave scheme and account type. (QLeave)

The standard login process is straightforward once your online access has been established.

Official QLeave Login Website

Step 1: Open the official QLeave website

Start by opening the official QLeave website or go directly to the online services portal.

QLeave Online Services login

The QLeave website provides links to online services for building and construction, contract cleaning and community services. (QLeave)

Step 2: Choose the relevant online portal

Step 2: Choose the relevant QLeave online portal for login

If you reach the QLeave portal landing page rather than directly seeing a login form, identify the industry and service that applies to you.

QLeave currently lists separate online services for:

Building and construction
Community services
Contract cleaning
Building and construction levy payers and certifiers

This matters because each industry may have different registration and account requirements. (QLeave)

Step 3: Enter your login details

Step 3: Enter your QLeave username and password to log in

Enter the email address associated with your QLeave online access and your password.

For some industry-specific worker portals, QLeave also states that workers can use their QLeave worker ID as an alternative login identifier. For example, community services and contract cleaning workers can log in using their email address or worker ID together with their password. (QLeave)

Step 4: Select Sign in

After entering the required information, select Sign in.

If the details are correct, you should be taken to the relevant QLeave dashboard or online services area. The information shown after login depends on your registration and user type.

First-Time QLeave Login: Do You Need to Register?

A common source of confusion is the difference between having a QLeave registration and having online access to that registration.

You may already have a QLeave record but still need to activate or establish your online access.

For building and construction users, QLeave provides instructions for accessing an existing registration. Its guidance explains that users can select Sign up now, verify their email address and then request access to an existing registration where required. (QLeave)

Setting up online access

The exact process depends on your QLeave scheme, but the general process can involve:

Open the relevant QLeave online portal.
Select the registration or sign-up option.
Verify your email address.
Create a password.
Provide the requested personal or registration information.
Complete any additional verification or access request.
Sign in once your online access has been established.

QLeave’s current community services instructions, for example, require first-time worker portal users to register using their worker number, surname and date of birth before creating their password and completing the account setup. (QLeave)

Contract cleaning workers have a similar first-access process using their worker ID, surname and date of birth, followed by confirmation of contact details and creation of a password. (QLeave)

Tip: Don’t create a completely new registration simply because you cannot access your existing QLeave record. If you already have a QLeave membership or registration, use the appropriate access or sign-up process so your online profile can be connected to the existing record.

How to Reset Your QLeave Login Password

Forgotten passwords are one of the most common reasons people cannot complete a QLeave login.

If you cannot remember your password, look for the Forgot your password? option on the relevant QLeave login screen.

For the building and construction online services, QLeave’s current instructions state that users can request a verification code by email and use that code to reset their password. (QLeave)
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Password reset process

1. Open the QLeave login page.

Go to the official online services portal.

2. Select “Forgot your password?”

This option is provided on the login screen for users who cannot remember their password.

3. Enter your registered email address.

Use the email address associated with your QLeave online account.

4. Check your email for the verification code.

QLeave advises that the verification email may be sent by Microsoft on behalf of QLeave. If you cannot see it in your main inbox, check your Spam or Junk folder. (QLeave)

5. Verify the code.

Enter the code supplied in the email and continue with the password reset process.

6. Create your new password.

Once verification has been completed, follow the prompts to establish your new password and return to your QLeave account.

What if QLeave does not recognise your email?

If your email address is not registered with QLeave, the password recovery process may not be able to identify your account.

QLeave says that registered workers or employers who encounter this situation should contact QLeave for assistance. New users who need to establish an account can use the appropriate sign-up process instead. (QLeave)
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QLeave Account Access, Services and Troubleshooting

The QLeave portal is not a single-purpose login page. What you can do after signing in depends on your industry, registration and role. QLeave currently provides separate online portals for building and construction, community services and contract cleaning, with different options for workers, employers, levy payers and certifiers. (QLeave)

What can you do after a QLeave login?

For eligible workers, the online system can provide access to information connected with portable long service leave.

For example, building and construction workers can view their recorded service credits and service history after signing in. QLeave says the service record appears on the home page, while the View service credits option opens the full record. (QLeave)

Depending on your account, online services may allow you to:

Check your QLeave service record
View service credits
Review registration information
Update eligible personal details
Make a long service leave claim
Report missing service
Manage worker information
Submit employer service returns
Manage levy-related obligations
Manage building and construction projects

The services available to employers and levy payers are different from those available to workers. QLeave’s portal directory explains these distinctions by industry and account type. (QLeave)
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QLeave Login for Building and Construction Workers

If you are registered under Queensland’s building and construction portable long service leave scheme, the Employer and Worker Portal is used to access your registration.

After your QLeave login, you can check your service information and, where eligible, begin a long service leave claim. QLeave’s current instructions confirm that workers sign in with their email address and password. (QLeave)

Checking your QLeave service record

Once logged in:

Look for the service record summary on your online services home page.
Check the displayed Queensland service credit balance.
Select View service credits to see your detailed record.
Review the recorded history carefully.
Contact QLeave if information appears to be missing or incorrect.

Your service record is particularly useful when you want to understand what QLeave has recorded before starting a claim.

Making a long service leave claim

QLeave also provides an online claims process for eligible building and construction workers.

After signing in, select Make a claim from the relevant menu. QLeave’s instructions state that workers should check they have selected the correct registration if they have more than one, because the page displays the long service leave balance associated with that registration. (QLeave)

Before submitting a claim, check the supporting-document requirements carefully. QLeave warns that a claim may not progress if the required documentation is missing. (QLeave)
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QLeave Login for Employers

Employers have different online responsibilities from workers. In the building and construction scheme, employers can use QLeave online services to manage workers and submit worker service returns.

QLeave’s current employer instructions show the same basic login process: open online services, enter the registered email address and password, and select Sign in. (QLeave)

Once inside the employer area, available functions can include:

Starting a new worker
Terminating a worker
Viewing current workers
Viewing previous workers
Submitting worker service returns
Managing recorded worker information

Before adding a worker, QLeave recommends checking the current and previous worker lists to avoid accidentally creating duplicate registrations. (QLeave)

Employer service returns

Employers may also need to submit worker service information through online services.

QLeave explains that employers should report the relevant service information and can submit a nil return when they did not engage any eligible workers during the applicable financial year. (QLeave)

Community Services QLeave Login

Community services workers use a dedicated Community Services Industry Worker Portal.

If you’re accessing this portal for the first time, QLeave requires you to register for online access using your worker number. The registration process includes your worker ID, surname and date of birth, followed by acceptance of the terms and conditions and creation of a password. (QLeave)

Once registration is complete, QLeave says you can sign in using either your worker ID or email address, together with the password you created. (QLeave)

First-time community services access

The process is:

Open the Community Services Industry Worker Portal.
Choose Register for online access.
Enter your worker ID, surname and date of birth.
Agree to the terms and conditions.
Confirm your contact information.
Create your password.
Set your security questions.
Save the account information.
Return to the portal and complete your QLeave login.

If you don’t know your worker number, QLeave advises contacting the authority on 1300 753 283. (QLeave)

Contract Cleaning QLeave Login

Contract cleaning workers also have an industry-specific QLeave worker portal.

The first-time registration process requires your worker ID, surname and date of birth. QLeave’s instructions also require an email address and mobile number for online access, and users can select their preferred correspondence method. (QLeave)

After registration, you can log in using your worker ID or email address and password. (QLeave)

For workers making a claim, QLeave’s current instructions similarly state that users can enter their email address or QLeave worker number and password before selecting Sign in. (QLeave)

Common QLeave Login Problems and Solutions

A failed QLeave login does not necessarily mean your QLeave registration has been cancelled or lost. Several different issues can prevent access.

Problem	What to check
Forgot password	Use the password-reset option on the login page
Email not recognised	Check whether the email is linked to your QLeave registration
First-time access	Use the relevant registration or access process
Verification email missing	Check Spam or Junk folders
Existing registration unavailable	Request access to the existing registration
Browser problem	Try refreshing or using another supported browser
Account locked	Contact QLeave for assistance
Unsure which portal to use	Check QLeave’s official portal directory

“My email isn’t recognised”

If your email address is not registered with QLeave, the normal password-reset process may not resolve the problem.

For an existing registered worker or employer, QLeave advises contacting the organisation for help accessing the account. If you’re a new worker or employer, you may instead need to use the appropriate registration process. (QLeave)

“I already have a QLeave registration”

You shouldn’t automatically create another registration.

QLeave provides an access request process for people who need access to an existing worker membership or need to act on behalf of another person or business. The process begins by creating online access and then selecting the relevant existing-registration access option. (QLeave)

QLeave Login Verification Email Not Arriving

When resetting or establishing online access, QLeave may send a verification code by email.

For the building and construction online services, QLeave notes that verification emails may be sent by Microsoft on behalf of QLeave. If the message doesn’t appear in your normal inbox, check your Spam or Junk folder. (QLeave)

Try these checks:

Confirm that you entered the correct email address.
Check your Spam or Junk folder.
Search your mailbox for QLeave or Microsoft.
Wait briefly before requesting another code.
Avoid repeatedly entering incorrect information.
Contact QLeave if you still cannot verify your account.
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QLeave Online Services Not Working

If the login page loads incorrectly or a function does not respond, first try some basic browser checks.

Browser troubleshooting checklist

1. Refresh the page

A temporary loading problem can sometimes be resolved by refreshing the QLeave page.

2. Check your internet connection

Make sure your connection is stable before attempting to sign in again.

3. Try another browser

If the portal continues to behave unexpectedly, try another up-to-date browser.

4. Clear cached website data

Old browser data can occasionally interfere with websites that have recently changed.

5. Check your email

If you’re waiting for a verification code or password-reset message, check your Junk or Spam folder.

6. Contact QLeave

If the problem continues, QLeave’s official contact page directs users experiencing problems with online services to call 1300 QLEAVE (1300 753 283). (QLeave)

QLeave Contact Details for Login Help

If you have tried the relevant online access steps and still cannot enter your account, contacting QLeave directly is the safest option.

QLeave also provides email contacts for particular schemes, including dedicated addresses for community services and contract cleaning. (QLeave)

When contacting QLeave, explain whether you’re:

A worker
An employer
A levy payer
A certifier
A first-time online user
An existing user who has lost access

This can help QLeave identify the appropriate online service or registration.
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FAQs

Here’s a fresh, natural rewrite of the section, keeping the original meaning and key QLeave rules intact.

Key Rules to Keep in Mind When Claiming QLeave

Before submitting a QLeave claim, it’s important to understand how your work status affects the payment.

You must stop working during claimed leave: For a standard long service leave claim, you cannot continue working during the period covered by the claim. You also cannot receive your normal wages or other employment income for those same dates while receiving a QLeave payment.
You don’t have to claim immediately: If you’re still working in your covered industry and don’t want to take your leave yet, you can simply leave your service credits in your QLeave Worker Portal. They will continue to accumulate for a future claim.
A separate option applies when leaving the industry: If you permanently stop working in your covered industry, you may be able to apply for a leaving-the-industry payment. This is different from a standard leave claim and permanently ends your QLeave registration.

QLeave is a Queensland Government statutory authority responsible for administering portable long service leave schemes for eligible workers in specific industries. Unlike traditional long service leave, these schemes allow qualifying workers to build service based on their time in the industry rather than staying with one employer.

How QLeave Works

The key feature of QLeave is portability. Eligible workers can retain their accrued long service leave entitlement when they change employers, provided they continue working within a covered industry. Employers report eligible work, which is then converted into service credits used to track a worker’s progress towards portable long service leave.

For example, the construction scheme can recognise up to 220 service credits in a year. This means a worker’s entitlement is connected to their industry service rather than being tied entirely to one workplace.

Industries Covered by QLeave

QLeave administers portable long service leave arrangements across three main Queensland sectors:

Building and Construction: The scheme has operated since 1992 and covers eligible workers involved in construction work and projects.
Contract Cleaning: Introduced in 2005, this scheme applies to eligible workers employed in commercial and contract cleaning.
Community Services: Added in 2021, this scheme covers qualifying workers in the community services sector.

These separate schemes have their own eligibility requirements and service arrangements, so workers should check the rules that apply to their particular industry before relying on a QLeave entitlement.

Who pays a QLeave levy depends on the industry scheme and the type of levy involved. In Queensland, responsibility is generally divided between project owners in the building and construction sector and employers in industries that use wage-based levies.

Building and Construction

For eligible building and construction projects costing $150,000 or more, excluding GST, a project levy applies. The project owner, developer, or client—meaning the person or organisation for whom the construction work is being carried out—is responsible for paying this levy.

The project levy is normally paid before construction starts or as part of the relevant development approval process.

Contract Cleaning and Community Services

In the contract cleaning and community services sectors, the employer is responsible for the QLeave levy. Employers submit the required quarterly returns and pay a levy calculated as a percentage of their workers’ ordinary wages.

This levy is an employer responsibility and must not be deducted from workers’ wages.

Rewritten version

QLeave calculates your payment using your ordinary weekly rate of pay, based on your normal hours of work. However, the amount used for the calculation cannot exceed the scheme’s maximum weekly rate of $2,548.

How the QLeave payment is worked out

When you make a claim, QLeave uses your most recent verifiable ordinary rate of pay. Overtime, bonuses and allowances are excluded from this calculation, with recent payslips or information supplied by your employer used to verify your rate.

Below $2,548 per week: Your payment is based on your ordinary weekly rate.
Above $2,548 per week: The calculation is limited to the $2,548 weekly maximum.

Your final entitlement also depends on the amount of portable long service leave you have accumulated.

QLeave entitlements by industry

QLeave administers three portable long service leave schemes in Queensland, and the qualifying period and leave entitlement vary between industries.

Industry scheme	Claim eligibility	Leave accrued
Building & Construction	After 10 years of industry service (2,200 service credits)	8.67 weeks
Contract Cleaning	After 10 years of industry service (3,650 service credits)	8.67 weeks
Community Services	After 7 years of industry service (2,555 service credits)	6.1 weeks

For Building & Construction workers, a pro-rata payment may also be available after permanently leaving the industry once 7 years of service and at least 1,155 service credits have been reached.

You can check your accumulated service credits and estimate your potential entitlement by accessing your QLeave Worker Portal account.

Who Can Get QLeave in Queensland?

QLeave provides portable long service leave coverage to eligible workers across three main Queensland industries: building and construction, contract cleaning, and community services. Eligibility depends on the type of work you perform, rather than simply your job title or employment arrangement.

Building and Construction Workers

Workers may be covered when they carry out building and construction duties, particularly where their role involves practical, on-site work. Eligible roles can include:

Tradespeople, trades assistants and labourers working on the tools
Apprentices and trainees
Forepersons, sub-forepersons and safety officers
Company directors and sole-trader subcontractors who carry out or directly supervise building work
Labour-hire workers engaged to perform covered building work

For sole traders and subcontractors, specific conditions apply. In particular, subcontractors generally need to provide substantially labour-only services to fall within the relevant coverage.

Administrative, professional and managerial employees who do not regularly perform on-site or hands-on building work are generally outside this category.

Contract Cleaning Workers

QLeave coverage can also apply to people working in the contract cleaning industry. This includes cleaners and supervisors whose duties involve carrying out or directly supervising cleaning work.

The coverage can extend to:

Full-time employees
Part-time employees
Casual workers
Trainees
Sole-trader subcontractors
Labour-hire workers

Community Services Workers

The community services category is broader than simply frontline service roles. It can include people who directly provide community services as well as workers who manage, supervise or support the delivery of those services.

Depending on the role, covered workers may include:

Full-time, part-time and casual employees
Labour-hire workers
Sole traders
Contractors
Administrative and support workers who help deliver the relevant community services

Does Employment Type Affect QLeave Eligibility?

Being full-time, part-time or casual does not by itself determine whether someone is covered. Depending on the industry and the specific work performed, QLeave eligibility can include employees, apprentices, trainees, labour-hire workers, contractors and certain sole traders or subcontractors.

The key point is that eligibility varies by industry and role. Sole traders and subcontractors, in particular, may need to satisfy additional conditions, such as labour-only requirements in the building and construction industry.

Final Thoughts

QLeave login gives registered workers and employers a convenient way to manage portable long service leave information online. Whether you need to check your service record, update account details, submit employer information, or manage a leave claim, the QLeave Online Services portal keeps these tasks in one place.

If you are having trouble signing in, checking your registered email, using the password-reset option, and clearing browser cache or cookies can often resolve common access issues. For problems that continue, contacting QLeave directly is the safest way to get account-specific assistance.

For the most accurate and up-to-date information, always use the official QLeave Online Services portal when accessing your account.