The City of Perth Staff Portal serves as a central access point for employees who need to reach City workplace systems, particularly when working remotely. Rather than being a single application, the portal brings together links to services such as email, the intranet, TeamViewer, Microsoft Teams, CI Anywhere and Citrix Systems.
Employees can use the portal to find the workplace service they need without having to locate each system separately. The exact service available to an individual may depend on their role, account permissions and the City’s security requirements.
City of Perth Staff Portal: Services at a Glance
| Staff Portal option | What it provides |
|---|---|
| Access to City work email | |
| Intranet | Internal information and workplace resources |
| TeamViewer | Access to the City’s TeamViewer service |
| Microsoft Teams | Workplace communication and collaboration |
| CI Anywhere | Access to the CI Anywhere system |
| Citrix Systems | Remote access to supported City systems |
| ICT Service Desk | Technical assistance with access and system issues |
The official Staff Portal currently identifies these services as employee access points and provides an ICT service desk contact for staff who encounter technical difficulties.
What Does the City of Perth Staff Portal Do?
Think of the Staff Portal as a gateway to several City systems, rather than as one standalone workplace application. You may successfully open the portal but still encounter a problem with an individual service such as CI Anywhere, email or Citrix.
The page is particularly useful for employees working away from their normal City workplace because it provides a starting point for accessing authorised remote systems.
Who Can Use It?
The Staff Portal is intended for City of Perth employees and staff who require access to authorised workplace services. Individual applications may have their own access rules based on your position, account permissions and the City’s internal security arrangements.
If one service does not work, avoid repeatedly entering your credentials. Determine whether the problem is limited to that application and contact ICT support when appropriate.
What to Prepare Before Accessing the Portal
Before starting the City of Perth Staff Portal login process, have the following ready:
The Staff Portal does not use one universal login form for every service. Instead, it directs employees to separate City applications, each of which may have its own authentication process.
Important: Login pages and authentication requirements can change. Always follow the instructions displayed by the official City system rather than relying on outdated screenshots or unofficial login pages.
How to Access the City of Perth Staff Portal
1. Start With the Official City Website
Open the official City of Perth Staff Portal through the City’s website. Using the official City domain is especially important when entering workplace credentials.
2. Find the Service You Need
After the page loads, review the available options. The current Staff Portal lists:
Choose the application that matches your task rather than assuming every employee service uses the same system.
3. Open the Relevant Application
Select the appropriate link or icon. For example, choose Email access if you need work email or CI Anywhere access when your authorised duties require that system.
4. Sign In Through the Authorised Service
Once the application opens, follow its authentication instructions. Enter your City credentials only on an authorised City login page. If additional verification is requested, complete it using the authentication method associated with your account.
5. Check That the Application Works
After signing in, confirm that the selected service has loaded correctly. If the application opens but certain features are unavailable, the problem may involve permissions rather than the main Staff Portal.
Main Services Available Through the Staff Portal
Email Access
The Email access option provides a route to City workplace email. It is the appropriate starting point when you need to check, send or manage work messages.
If email is unavailable while other Staff Portal services continue working, the problem may be specific to the email service rather than the portal itself.
Intranet Access
The Intranet provides access to the City’s internal information and resources. It is a separate destination that can be reached through the broader Staff Portal.
The official intranet page also provides an Access Intranet option and links back to the Staff Portal through its quick links.
TeamViewer
TeamViewer access is another remote-access option displayed on the Staff Portal. Employees should use it when their authorised work requirements and City permissions call for the service.
Microsoft Teams
The portal also provides Microsoft Teams access for workplace communication and collaboration. The Staff Portal’s role is to provide an authorised route for City employees to reach the service.
CI Anywhere
CI Anywhere has a dedicated access option on the Staff Portal. The City also maintains a separate CI Anywhere access page.
Employees should select this service when their authorised duties require CI Anywhere.
Citrix Systems
Citrix Systems is another major option provided through the Staff Portal. The City maintains a dedicated Citrix access page for employees who need supported remote systems.
City of Perth Staff Portal Login Problems: What to Check
A failed login does not automatically mean the Staff Portal is unavailable. The first step is to identify exactly where the problem occurs.
When the Staff Portal Will Not Load
Check the following:
If the Staff Portal opens but a particular application does not, focus your troubleshooting on that individual service.
When Your Credentials Are Rejected
Confirm that you are using your authorised City credentials and that there are no typing mistakes.
Do not keep guessing passwords. Repeated unsuccessful attempts may create account-access problems depending on the City’s security controls. If you believe your account has been locked or your credentials no longer work, contact ICT support.
When One Service Works but Another Does Not
This distinction can make troubleshooting much easier.
For example, if the Staff Portal and another City service work but Citrix does not, the problem may be associated specifically with Citrix. Similarly, if CI Anywhere is unavailable while email continues to work, investigate the CI Anywhere service instead of repeatedly refreshing the main Staff Portal.
ICT Support for Staff Portal Issues
For technical problems involving the Staff Portal or City workplace systems, the official Staff Portal provides the following ICT service desk number:
The City’s general customer service number is separate. The source lists (08) 9461 3333 for general customer service, while employees experiencing Staff Portal or ICT problems should use the ICT service desk contact provided for staff.
What to Tell ICT Support
When reporting an access problem, provide useful details such as:
Never send your password or authentication codes when reporting an issue.
A Simple Way to Understand the Login Process
The Staff Portal is easiest to understand as a launch point rather than a single sign-in system:
Staff Portal → Select a service → Authenticate → Use the authorised system
For example:
Staff Portal → CI Anywhere → Sign in → Use CI Anywhere
Or:
Staff Portal → Citrix Systems → Authenticate → Access authorised remote systems
This approach also helps you identify where a technical problem has occurred and gives ICT support more useful information when you report it.
Key Takeaway
The City of Perth Staff Portal brings together access points for Email, Intranet, TeamViewer, Microsoft Teams, CI Anywhere and Citrix Systems. Employees who experience technical problems are directed to the City’s ICT service desk at (08) 9461 3660.
For the safest access experience, begin with the official City website, select the specific workplace service you require and follow that application’s authorised sign-in process. This also makes it easier to distinguish a general portal problem from an issue affecting only one City system.
Fore More Information:
Vist Homepage
City of Perth Staff Portal: What Can You Access?
| Service | Main use |
|---|---|
| CI Anywhere | Employee, payroll and internal functions |
| City workplace email | |
| Intranet | Internal information and resources |
| Microsoft Teams | Workplace communication and collaboration |
| TeamViewer | Listed remote-access service |
| Citrix | Remote access to supported City systems |
| ICT Service Desk | Technical assistance |
This means you don’t need to treat the Staff Portal as a single application. Instead, use it to reach the specific City system required for your work.
How to Open CI Anywhere From the Staff Portal
CI Anywhere is an important destination for employees because it can provide access to employee-related functions. The exact options available after login may vary according to your account and the services enabled for you.
A typical access path is:
Staff Portal → CI Anywhere → Sign in → Employee services
CI Anywhere Login Steps
Starting from the official Staff Portal is preferable to using an unfamiliar login page found through a search engine. It helps ensure that workplace credentials are entered only into an authorised service.
Checking Payslips and Payroll Information
Depending on your account, CI Anywhere may provide access to payroll-related information. The supplied material identifies payslips, tax declarations and banking information among the employee functions associated with payroll. The exact menu names can vary according to system configuration and permissions.
A typical route for a payslip is:
CI Anywhere → My Employee Details → Payroll / Pay History → Payslip
If the relevant options are available, you can generally:
If you download employment documents, store them securely, particularly when using a shared or public computer.
Can’t See Your Payslip?
A missing payroll option doesn’t necessarily mean the service is unavailable. Employee permissions and system menus can differ.
First, review the available employee sections carefully. If the payroll function is still missing, contact the appropriate City support channel instead of attempting to change account settings yourself.
Changing Banking Details in CI Anywhere
Banking information requires extra care because it is sensitive employee data. The supplied information identifies Payment Methods / Banking within My Employee Details as the relevant area for updating payment information.
The general pathway is:
CI Anywhere → My Employee Details → Payment Methods / Banking
If the feature is enabled for your account:
Check Your Bank Details Before Saving
Take a moment to verify every digit before submitting a change. An incorrect number can cause problems with payment information.
Only update banking details through the authorised City system. Never send your bank information, password or authentication code through an unverified website, email or message.
Managing Leave Through CI Anywhere
CI Anywhere may also provide employee leave functions. According to the supplied information, available leave categories can include:
The request is submitted through the employee system and then follows the relevant approval process.
How to Submit a Leave Request
A typical route is:
Staff Portal → CI Anywhere → My Leave → Submit Leave Request
Then:
Once submitted, the request can move through the appropriate approval process.
Tip: Check your dates and leave category carefully before submitting. If supporting documents are required, upload them through the authorised employee system rather than sending sensitive records through an unrelated channel.
Updating Your Personal and Contact Details
Keeping employee information current helps maintain accurate workplace records and communication.
The supplied material identifies My Profile in CI Anywhere as the area where employees may update details such as:
The general path is:
CI Anywhere → My Profile → Edit Details → Save
After changing information, confirm that the update has been saved successfully. An accurate telephone number, address and emergency contact can be particularly important when the City needs to communicate with you or contact someone on your behalf.
City of Perth Citrix Access for Remote Work
The Staff Portal also provides access to Citrix Systems, which is intended for authorised remote access to supported City systems. Citrix and CI Anywhere should not be treated as interchangeable services because they have different purposes within the City’s workplace environment.
A simplified access flow is:
Staff Portal → Citrix Systems → Authentication → Authorised remote environment
If your work instructions specifically require Citrix, begin from the Staff Portal and choose the Citrix option. Follow any additional security or authentication prompts displayed by the City system.
If Citrix stops working while the main Staff Portal remains accessible, record the error message and contact ICT support if you cannot resolve the problem yourself.
A Better Routine for Working Remotely
Remote employees can make access more straightforward by following the same preparation routine before starting work.
Before You Log In
Check that:
Once those checks are complete, open the official Staff Portal and select the relevant service. This is generally more practical than opening several unrelated login pages and trying to remember which system belongs to each workplace task.
Staff Portal vs CI Anywhere vs Citrix
These services can be confusing because they are all connected to workplace access, but they are not the same thing.
| Access point | Role |
|---|---|
| Staff Portal | Central starting point for employee systems |
| CI Anywhere | Employee and enterprise functions |
| Citrix | Remote access to supported City systems |
| Workplace email | |
| Intranet | Internal City information |
| Microsoft Teams | Workplace communication and collaboration |
| TeamViewer | Listed remote-access service |
The simplest way to remember the difference is that the Staff Portal is the launch point, while the individual applications provide the actual workplace services.
What to Do When Remote Access Fails
Before contacting support, identify exactly where the problem occurs.
The Staff Portal Won’t Open
Check your internet connection and make sure you are using the official City webpage.
The Portal Opens but CI Anywhere Doesn’t
The issue may be limited to CI Anywhere. Try reaching the service again from the official portal and record any error message that appears.
CI Anywhere Works but Citrix Doesn’t
Treat this as a potential Citrix or remote-access problem rather than assuming your entire City account has failed.
Your Credentials Won’t Work
Check your credentials carefully and avoid repeatedly guessing your password. If authentication continues to fail, use the City’s ICT support channel.
You’re Locked Out
The supplied staff information identifies the ICT Service Desk as the support route for lockouts, password issues and other technical problems.
When contacting support, explain which application you were trying to access and describe what happened. This can help staff determine whether the problem involves your account or a particular application.
Security Tips for City Employees
Workplace systems should be handled with the same care as other sensitive business services.
Keep Your Credentials Private
Never share your City password with another person. Authentication codes should also remain confidential.
Begin With the Official Staff Portal
Use the official City website whenever possible rather than relying on unfamiliar login pages. The supplied material identifies the Staff Portal address as:
Take Care With Shared Computers
If you access City services on a shared device, make sure you sign out and do not leave your employee account available to the next user.
Protect Sensitive Employee Information
Payroll records, banking details and employee information may contain sensitive data. Before entering any such information, verify that you are using the authorised City service.
City of Perth Staff Portal Quick Reference
| Task | Where to start |
|---|---|
| Work email | Staff Portal → Email |
| Internal information | Staff Portal → Intranet |
| CI Anywhere | Staff Portal → CI Anywhere |
| Employee information | CI Anywhere → Employee area |
| Payslips | CI Anywhere → Payroll / Pay History |
| Leave | CI Anywhere → My Leave |
| Personal details | CI Anywhere → My Profile |
| Remote City systems | Staff Portal → Citrix |
| Technical assistance | ICT Service Desk — (08) 9461 3660 |
Menu names and available functions may differ according to your account and the City’s current system configuration, so use the options displayed within your authorised account.
City of Perth Staff Portal 2026: Troubleshooting, Login Help & Security Guide
Access problems with the City of Perth Staff Portal aren’t always caused by the portal itself. A connection issue, application-specific error, incorrect credentials or an additional authentication step can all prevent access.
The quickest way to resolve the problem is to identify which service is actually failing before changing passwords or adjusting settings. The Staff Portal provides access to several separate workplace systems, so an issue with CI Anywhere, Citrix or email doesn’t necessarily mean the entire portal is unavailable.
When the City of Perth Staff Portal Won’t Open
If the official Staff Portal fails to load, start with the basics.
Check that your internet connection is working, then refresh the page. If other websites are also unavailable, the problem may be related to your connection rather than the City’s website.
Always begin from the official City of Perth Staff Portal:
If the portal opens successfully but one of the listed services doesn’t, focus your troubleshooting on that particular application.
Having Trouble Signing In to CI Anywhere?
CI Anywhere has its own authentication process, even though you can reach it through the Staff Portal.
If it won’t open or your credentials aren’t being accepted, return to the official Staff Portal and work through the following sequence:
If other City services are working but CI Anywhere continues to fail, note the exact error message and contact the ICT Service Desk.
The City also provides a dedicated CI Anywhere access page:
City of Perth CI Anywhere Access
A Useful Troubleshooting Tip
Don’t assume that an unsuccessful CI Anywhere login means your entire employee account is inaccessible. Test another authorised service where appropriate. This can help establish whether the problem is specific to CI Anywhere.
Citrix Not Working? Try These Checks
Citrix Systems is another service available through the Staff Portal for authorised remote access.
If Citrix isn’t working:
A Citrix failure doesn’t automatically indicate a problem with your entire Staff Portal account. If another authorised City service works normally, the issue may be isolated to Citrix.
Password, Reset and Account Lockout Problems
A rejected password is one of the more common reasons employees may be unable to reach a workplace system.
If an authorised City login page displays Forgot Password or Reset Password, use the recovery process shown on that page. The supplied information indicates that identity verification may be required through a registered authentication method.
What to Do If Your Account Is Locked
Don’t continue guessing passwords. Instead:
ICT Service Desk: (08) 9461 3660
Security reminder: Never disclose your password or authentication code to someone claiming to be a support representative.
City Email Access: Finding the Source of the Problem
When City email isn’t working, first establish whether email is the only affected service.
| What you’re seeing | What it may indicate |
|---|---|
| Staff Portal works, email doesn’t | Possible email-specific problem |
| Staff Portal and email both fail | Possible connection or wider access issue |
| Email works, CI Anywhere doesn’t | Possible CI Anywhere-specific problem |
This simple comparison can help narrow down the cause before you contact support. Start from the official Staff Portal when accessing email rather than using an unfamiliar third-party login page.
Accessing the City of Perth Intranet
The Intranet is another employee service available through the Staff Portal.
The City also provides a dedicated intranet page:
City of Perth Intranet
If the intranet doesn’t open, check whether other Staff Portal services are working. When only the intranet is affected, report the specific issue rather than describing it as a general Staff Portal outage.
Common City of Perth Staff Portal Mistakes
Small mistakes can create unnecessary access problems. These are some of the main ones to avoid.
1. Starting From an Unofficial Login Page
Search results can sometimes lead to pages that resemble legitimate services. For workplace accounts, begin with the official City of Perth website and navigate to the required service from there.
2. Treating CI Anywhere and Citrix as the Same Service
They aren’t interchangeable. CI Anywhere and Citrix serve different purposes, so select the application that corresponds to the task you’re trying to complete.
3. Repeatedly Guessing Your Password
If your credentials aren’t being accepted, repeated attempts may create further access problems. Stop and use the appropriate recovery or support process instead.
4. Sharing Passwords or Verification Codes
Authentication information should remain private. Don’t provide passwords or verification codes to colleagues, friends or callers claiming to provide technical assistance.
5. Ignoring the Error Message
An authentication failure, access-denied notice or unavailable-service message can give ICT staff useful information about the problem.
If you take a screenshot for support, make sure it doesn’t reveal passwords, authentication codes or other sensitive information.
Security Practices for Remote Staff
Working remotely makes account security especially important. The safest approach is to use authorised City systems and keep authentication information private.
Verify the Website Before Signing In
Use the official Staff Portal:
Before entering employee credentials, check the web address and make sure you’re on the authorised City website.
Keep Authentication Details Confidential
Your password, verification codes and other account-security information should never be shared with another person.
Protect Payroll and Personal Information
Employee systems may contain payroll, banking and personal-profile information. Access this data only through authorised City services.
If you download a payslip or another employee document, save it securely and avoid leaving sensitive files on a shared computer.
Take Extra Care on Shared Devices
When using a shared computer, sign out after finishing your work. Don’t save City passwords in a browser that another person can access.
City of Perth Staff Portal Remote Access Checklist
Before starting work remotely, run through this short checklist:
This routine can save time because it separates general connection problems from issues affecting an individual City application.
City of Perth Staff Portal FAQs
Final Checklist for City of Perth Employees
The City of Perth Staff Portal works as a central gateway rather than one universal application. Start with the official portal, identify the service you need and then complete that system’s authentication process.
For employee functions such as payroll, leave and profile information, CI Anywhere is the relevant system described in the supplied material. Citrix provides access to supported remote systems, while Email, Intranet, TeamViewer and Microsoft Teams are also available through the Staff Portal.
When something goes wrong, don’t immediately assume your whole account is affected. A CI Anywhere problem can be specific to CI Anywhere, just as a Citrix issue may be limited to Citrix. Identifying the affected service makes troubleshooting much more efficient
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